My Husband and I purchased a floor model refrigator from this store on April 28 to be develivered on May 1. When we purchased the item it was in perfert shape. When the item was delivered, it had hugh dents in all three of the doors. I went back to the store within 48 hours of delivery. (it was a store to curb delivery). My husband called the store within 24 hours to report the dents and spoke to one of the assistant manager by the name of Paula.
She promised to send some one out to check the refrigator. After waiting another 24hours we went to the store and asked to see Paula, she spoke to one of the sales persons and told them to give us 10% of, she refused to come out and talk with us. The salesperson DJG000 was very helpful, she told us the LGC customer service was very good and would send us replacement doors. I called the LGC appliance number and way treated very well.
The LDG Company sent a repair person out to inspect the refrigator (Work Order#019350). The person inspected the doors and found not only were the doors damaged but the cabinet was also damaged.
I called The Home Depot Corporate Office to complain about the refrigator. I spoke with with someone in India. H gave me some options 1. For me to take the refrigator back to the store and find me another one at another store. 2. See if the company would replace the doors. 3. It was not The Home Depots responsibility.
The idea of getting new doors appeal to me since I had purchased all new appliances from the same store and it was a matching set. The person in India got the assistant store manager on the phone she told me I could have the refrigator picked up which would cost me $75.00 and get my money back. I asked her if Home Depot was willing to pay for the new doors, she said definatelly not, because she had asked her delivery men if they damaged the refrightor and they said no, so the only thing she could offer me was to bring the back and get my money back at this point she hung up the phone.
I asked the person in India if it was possible to call other stores in the area to see if they had the same item he said no. I asked if they had a computer that the inventory was store in that he could check and see if there were other sores with the same refrigator, he said no. During my conversation with Paula, I asked her the same question she said no.
I paid $75.00 to have a new refrigator delivered from The Home Depot to my home it was damaged in route. Now is it fair for me to pay again to correct their mistakes.
The Home Depots has the worse customer service I have ever encountered.
0 comments