A gift certificate was redeemed for a service which was not provided. Staff did not redeem full service due to the fact that the client was 20 minutes late for the appointment. Prior to the time that the client was to be at the spa for the massage that was to be given.
The client did phone the spa to make them aware of the tardiness. The staff acknowledged and allowed the client to proceed to the appointment as planned. Upon arrival at Sublime Day Spa the manager now informed the client that all Services were not going to be given due to the tardiness and that a 50% surcharge would be added for any rescheduling. With these options the client decided to go ahead with the service that was planned for that day.
This service was to provide a relaxing massage. The service purchased was a package for a Aroma Therapy, Steam Room and a massage. The Spa claims to provide a relaxing atmosphere as part of there service. Do to uncontrollable circumstances that Sublime Day Spa will not provide the services you paid for.
After speaking with the manager about how rude and being cut short she stated that I could make another trip and get the rest of my service with out an appointment because for the portion I was not provided you do not need an appointment. This leads me to believe what is being advertised and you are paying for is not the service you recieve. The only service provided was the massage however I was charged for the whole package. So if no appointment was needed for the services I did not recieve there should have been no problem providing them even if I was running late.
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