On 5/11 day before prom, my son & I went to pick up tux rental at After Hours Formal Wear. Though he was measured by a Tuxedo expert (as they claim) it was way too big! The attendant said they ordered the smallest size for him, yet the Pants was too big and the adjustable clip on the right side was broken and couldn't be repaired; she said it would have to sewn to fit.
I asked why not Wednesday for fitting and they looked at me like I was stupid and made snide remarks; then the attending "expert" said we should look for another design because she isunsure they have his size; all the time telling me that they ordered the samllest size.By this time we were devasted and dissappointed with the service ;more so they were not reassuring that we will get a correct fit. I was near tears, not knowing how to fix the problem the evening before the prom
I decided I wanted a refund when a customer was cussing that this was the third time in the store and they still can't get the right fit.
That did it! I asked for a refund and was told only the manager could do that; then I waited another 1/2 hour; added to the 2 1/2hrs I was in line for pick up, a dressing room, and an attendant.
Another attendant, the only polite one at the time told me only the manager could do refunds and I must come back as she is too busy to do the refund. I went back twice on Friday 12th May; waited 1 1/2 hour before I could get the refund; for which they charged me a $20. Oo processing fee.
While this is the stores policy, I feel that they did not provide the service while claiming to be experts in the field.
Thanks for the opportunity to state my side of what I think was an injustice.
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