March 3
A Solid Gold Sound Wedding DJ'S-Disc Jockeys & Videography of Cleveland
1280 Som Center Road #333
Mayfield Heights, OH 44124-2048
RE: Wedding Video
To Whom It May Concern:
I am writing to you in a last effort to amicably resolve the issue of your company not providing timely, accurate or professional videography services which were retained for our wedding taking place on October 2 at Our Lady of Peace Church in Shaker Heights, OH with additional taping of our reception to be completed at Shaker Heights Country Club.
We have repeatedly attempted to communicate and resolve the issue of being presented with a wedding video of such inferior quality C containing skips, stalls and the like which make it virtually impossible to watch, to no avail.
The history of our attempts to resolve our issues with the inferior work product produced by your company is as follows:
December: We telephoned your company to inquire as to the whereabouts of our wedding video. We were told that it was in process due to a back log and would be sent to us shortly.
January: We contacted your company repeatedly to inquire as to the whereabouts of our wedding video to no avail.
February: We contacted your company and were told that receipt of the video would be delayed due to a death in one of the video editors families and that as a result we would be provided free archiving services.
April: We received our video along with the master tapes. We watched the video and was appalled at the poor quality. Specifically, the cd skips and sputters and outright stops 14 minutes in and freezes. We attempted playing the video on no less than 4 different machines with the same result. We contacted the company and was told that they would re-edit the video and send another by May.
June: Still did not receive any new video from the company and repeated phone calls went unreturned.
July: Called and sent several email messages was told to send an email message, and then called again without being able to get in touch with any person. Also tried the "on-line customer support live chat" with no response.in calling the 800 number they mentioned to email you which we did, repeatedly. They also gave an additional 800 number to call and leave a message, but that number did not work.
August: Repeated phone calls unreturned.
December: Spoke with Rob who provided the following email:
From: Rob asgs [mailto: [email protected]]
Sent: Wednesday, December 28 3:11 PM
To:
Subject: Re: Defective Wedding Video
Hi
I'm pretty new here so I'm not familiar w / the entire situation but I will make sure that this email gets to John, Jim and other managers. I will also make sure it is sent to the editors as well.
I will follow up w / them in a day or 2 to make sure that i get a response from them. I will also forward any response and info to you.
Thanks for your patience and sorry for the inconvience,
Rob
January: Sent the following email with no response:
From:
Sent: Tuesday, January 17 1:38 PM
To: 'Rob asgs'; '[email protected]'
Subject: RE: Defective Wedding Video
Importance: High
Rob & A Solid Gold Sound.
I am following up as promised on my request for assistance regarding our defective Wedding Video. This issue has not been resolved, or even acknowledged to our satisfaction to date. I would appreciate any assistance you can provide.
Regards,
February: Phone calls unreturned
March: Sent the following email.
From:
Sent: Wednesday, March 01 11:28 AM
To: Chase, Ann (US - New York); 'Rob asgs'; '[email protected]'
Subject: RE: Defective Wedding Video
Importance: High
Rob & A Solid Gold Sound.
Once again, I am following up as promised on my request for assistance regarding our defective Wedding Video. This issue has not been resolved, or even acknowledged to our satisfaction to date. We will be contacting the Better Business Bureau, and filing a suit for refund of our payment if we do not hear from you within the week. I would appreciate any assistance you can provide.
Regards,
We will seek all remedies available to us under the law, including but not limited to, requesting investigation by the Attorney General of Ohio. We request that you respond within 10 business days of receipt of this correspondence to resolve the issues addressed in this letter. Failing that, we will move forward with legal action.
Sincerely
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