I cut an ad from the Merchandiser Publications that came in the mail on April 13. This ad was for powerwashing a deck. I phoned the company the evening of the 13th to inquire about their charges to clean a deck on a townhouse. The young lady I spoke with gave me the information and scheduled an appointment for the afternoon of April 14th.
On the morning (9:00 AM) of the 14th, I called the company to cancel that appointment and reschedule. My call was transferred to a young man. He explained that, I could not cancel the appointment because they needed a 24 hour notice. I told him that there was no 24 window between making the appointment.in fact, the appointment was made late the day before. He became very rude, saying that I would have to pay $50 for cancelling and I would have to reschedule for the next day (April 15). He, in a very threatening way said that they had my social security number and it would go on my credit. I continued to tell him that I only needed to reschedule the appointment. Well, this made matters worse. He told me that I couldn't "screw-up peoples schedules to accommodate me".
Although this person did not understand what my emergency situation was, he fail to hear anything other than himself speaking. He rant and raved for 15 minutes on the phone about paying for a service and failed to ask me why I wanted to reschedule.
I personally don't think people should be treated this way, nor spoken to in this matter. He could certainly use some control management and business personality courses.
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