I recently purchased a television from my local circuit city store, I bought a 40 inch Lcd and had it for less than a week. When I decided that I wanted to get a better model and tried to return the item I realized that this company had tricked me into believing that I had a 30 day MONEY back guarantee? I purchased the tv mostly cash and the rest was charged to a debit card when I brought the tv back to circuit city they refused to refund my money.
They wanted me to believe that this electronic store with 10,000 dollar tv's and hometheater systems only keeps 1500 dollars on site. They actually expected me to give them back my 2500 dollar tv and wait for a check in the mail in 14 days. Now on the back of my reciept it clearly states "if you're not completly satisfied with a product circuit city will GLADLY exchange or REFUND your purchase within 30 days of the sale date". It also states "Refunds are issued in the original payment type". It also says the same thing just about everywhere in the store.
I got in touch with their corporate office and no dice! Their customer service is worst on the phone than in store. I Later tried to return Just the protection plan I was duped into buying, and again they tell me check by mail is the only way to recieve a refund. This protection plan was only 419.00 and I know the store had at least enough money to return this. From my own personal experience its taken up to 6 months to get just a mail-in rebate from this store and sometimes they never come I would have to be a fool to give back my merchandise and hope to receive my money in the mail.
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