I placed an order with Essaytown on Saturday March 18. I requested an 8 page persuasive paper and asked that it be completed by Wednesday March 22nd. This date was listed as an option so I took it and paid 34.99 per page so that I could have it in 5 days. Total cost, $200.00.
The due date came but I had no paper. I followed their instructions by pulling the paper by it's order # to check the status. The automated message I continually received was that the paper was not completed. After receiving this message, I emailed their customer service address.
I emailed Wednesday (22nd), Thursday (23rd), Friday (24th) and Saturday (25th). I received NO RESPONSE! Finally on Saturday March 25th @ 2:45P.M. CST, I received the paper (3 days late) BUT there was a problem. The file was corrupt and I couldn't open it.in the email they did state that if you had problems opening the file to try one of 2 things or to email them IMMDEIATELY for help. I tried the 2 things they suggested and when that didn't help, I emailed them IMMEDIATELY at the help address they listed and have continued to email them on a daily basis since then, and STILL have not heard a word from them.
As of today, Saturday April 1,2 weeks later, I still have yet to receive a response from the 8 emails I have sent them requesting help.
I reveived nothing from Essaytown other than empty promises and a corrupt file that cannot even be viewed.
Essaytown opted to not fullfill their contractual agreement with me and although they state on their website that it's illegal to reverse charges on a credit card for their services, it is also illegal to charge customers for something and not deliver.
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