I ordered a 20 pg document online on 6/15 around 6 am. I needed 24 hr service and Essaytown charged me $680. They have not delivered their product within 24 hrs. I have followed directions and clicked on the link they had provided to check the status of this order. It still appears as "not completed yet". My email has no spam filters that would prevent the delivery of this file.
I have emailed [email protected] numerous times and haven't gotten the response. They also appear to have a nonexistant aol account (emails bounces back). Truly fraudulent and suspicious activities. If their guarantee policy stated delivery within a certain time, they should follow it and not allow customer to be uncertain about delivery.
I'm greatly disappointed by this service and at this point I won't ever recommend using this service to anyone. I called the credit card, BBB and other agencies to alert them to the practices of this company because my money has been taken away and I haven't heard from them. What do you do in case like this?
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