Their web site boasts 24 hour service. Don't believe it. Bow is the actual e-mail string (addresses have been modified.)
Payment sent 12/18/04 @ 12:11pm by me.
I send the following 12/19/04 @ 1:47pm "Not to be a pain but it's been over 24hours since I submitted my order. Please let me know when I can expect my paper. - TK"
Next e-mail 12/20/04 @ 7:22pm "Here I am over 48 hours since I submitted my payment. No contact from your company what so ever. Please refund my payment immediately or I will report your fraudulent activity. TK"
Essaytown.com e-mail to me 12/20/04 @ 11:29pm
Subject: Re: Paper already delivered!
Hello,
We're sorry, but your claim that we have not delivered is simply not true.
We have legally-binding proof from AOL that we emailed the paper (s) to the email address that you provided in our order form. Claiming that you have not
received our material is a crime, even though it may be a matter of you simply blocking and/or redirecting our emails. We delivered our product, and you are
solely responsible for your own email settings. You were also solely responsible for reading our clearly advertised "Email Guidelines, " as well as the
following page of our Web site:
Http://www.essaytown.com/spam_settings.html
As stated in our "Terms and conditions, " you MUST do the following BEFORE
completing an order:
1. Turn OFF any "Junk Mail" and/or "SPAM" filters;
2. Put our email address in your "Safe List" or "White List" of acceptable
email addresses;
3. Verify that you have enough disk space to receive our fairly large
delivery emails;
4. Check your "Bulk Mail, " "SPAM, " "Junk Mail, " and/or "Trash" folders
regularly.
You must immediately check all of the mail folders mentioned above. If our delivery email has been deleted by your system, we will manually re-deliver ONE
time, but only AFTER you assure us that you have verified the 4 steps listed above so that we do not deliver in vain again.
Thank you,
Jason
www.essaytown.com)
My response 12/21 @ 7:04am
Well finally, a response!
I'm sorry, I have no record of any thing coming to me in the last 3 days from you, other than this message. I have my own anti-spam software and a record of every e-mail that I have received in the last 72 hours. I have nothing, from any one, with the term "Alcoholism" in it or in as an attachment.
There is a simple resolution to this. Since you have "legally-binding proof from AOL" that you emailed me the paper. Reply back to this e-mail and attach your original message and paper to it. I am not asking for any thing more than for what I have paid for.
If I do not receive a reply from you by 1800 EST today I will start fraud procedures against you.
I would also suggest that you take a class on customer service.
Their response 12/21/04 @12:19pm
Well, an asshole!
Take your threats and shove them so far up your ass that they tickle your
throat! We already refunded your meaningless payment.
After this they blocked my e-mail address. So I guess customer service is not one of their strong points. They said they would deliver a paper in 24 hours and it took over 24 hours from my first request for a status update to get back to me, and only after I called them fraudulent. So rather than satisfy the customer they would rather give a juvenile attitude.
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