I shipped off 2 of my daughter's college books on the first week of January. Ecampus.com shows 1/14 as received. They also show payment issued. They promise 4 to 6 weeks for payment for the 2 books they accepted. Today is March 22 and I have been notified through email responses their following comments:
Thank you for contacting customer service.
We apologize for the delay in processing your buyback order. Processing normally takes 6 weeks, but due to the overwhelming response to our buyback program, we are experiencing additional delays of 6-8 weeks. We currently do not have a mailing date available for your check, but please note that we are working hard to process as many checks as we can as soon as possible.
As an alternative, we are able to convert the check payment into an in-store credit. If you choose to do this, the in-store credit will apply to your account same day. Please reply if this is an option that you would like to take advantage of.
I wrote them that this is unacceptable and they responded with the following:
That is correct. Timeframe to receive your check is currently 12-14 weeks
Sorry for the inconvenience
Do Not Use Ecampus.com. They are obviously beginnning to scam the public. They will not respond through personal contact. Only through email. Beware!
0 comments