Well where can I start first of we were called about a cell phone. They told us that we were pre-approved (to me that means that we automatically get the phone no matter what? What do you think?) and I asked them several times if we were and they said "yes" everytime.
They told us that we were "pre-approved" for an Erikson phone, with a plan of 3000 night and weekend and 400 anytime min, $39.99 a month and $35.00 activation fee, no deposit, 1 year contract. We were then told that we would be receiving our phone in 7-10 days after they took all of our information.
We then spoke to another person which was the manager and he verified all of our information. Well we expected our phone in 7-10 days, instead we get a letter in the mail stating that we can get the phone, but with an outrageous amount and that we would receive that back in two years if we wanted it.
Well first of all I thought that we were pre-approved and second of all I thought it was a 1 year contract? Well I called and called and called until I was blue in the face.
One persson tells us that she has heard of that before that a man just called and said that he got a letter in the mail saying that he wouldnt get the phone and then the next day he got another saying that he would and that he would be receving it in a fews days.
Then she tranfers us to another person and they transfer us to a supervisor and she tells us that she had never heard of any of the numbers we had called (but isnt it funny that we just got transfered to her number?) and she said that she would take our number and info and make sure that she checks everything out and why this has happened and email everyone that she knew to email about the matter. She told us that she would be calling back the next day to get this taken care of?
Guess what that was last week??? Hmmm go figure? So I call more numbers one to customer care and they tell me to call new sales and new sales tells me to call customer care... For an hour I went back and fourth between the two.
Finally I get a supervisor again in new sales and her tells me that the pre approved means nothing and that we would have to pay the deposit. I told him that they should tell people that they are invited to apply for the phone and not pre-approved then.
I also told him that I was like me calling him and telling him that he had won $5 million dollars, but he wasnt going to get it because we was white, black, blue, green, bad credit, no credit whatever? (you know where I am going with it) And all he could tell me is that the pre-approved means nothing to them and they couldnt do anything for me!!!
And now I am here telling this to you and I am not gonn stop here this isnt the las that they will hear from me. I am gonna email them every single post on this site and I will email it to the BBB too! If anyone out there has a suggestion please let me know I am open to anything!
Oh yeah and to show how many numbers I called...
1-877-297-0112
1-866-215-1506
1-866-926-6669
1-800-501-7456
1-800-449-2269
1-888-642-2089
1-877-730-5995
1-800-215-5335
Brandi
Wolfforth, Texas
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