On Feb. 14 I bought a replacement phone to reactivate and since that time I have spent over 3 weeks and countless hours on the phone with 13 tech reps, 2 supervisors, and 1 person from the complaint dept. I have been assigned 7 different case numbers (they assign case numbers when there is a problem) trying to resolve this problem. They have sent another phone with new SIM card and then sent another SIM card (3 new SIM cards total) and I am still without service. I would have given up many days ago but I have 1440 minutes on my phone. This has turned into a nightmare. I do not think Ripleys Believe It Or Not would even believe this story, but unfortunately it is all true.
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