TracFone has given me the run-around since June when they sent me a defective replacement phone that either says "no service" or "emergency only" and will not make or receive calls. I have spent over twenty hours trying to rectify the situation because I have over 800 minutes remaining. TracFone will not give me a refund.
The customer service reps have their script. I have taken out and replaced the battery and sim card repeatedly, spoken to supervisors, been told that the "next level supervisor" would call me back. No one has ever called me back. When I suggest that they just send me a different replacement phone they say they must verify and the whole script goes around again. Their system will not permit going off script.
When I call the corporate offices no one is available to speak to. All the numbers given by a previous filer of a complaint (A.C.L.) were just to the same central switchboard. The number for the president F.J. Pollak rings at someone called Richardson's office and is not connected to TracFone.
I feel I have been deliberately ripped off by TracFone and am sure they are doing this to many other innocent people.
0 comments