I have had cell phone service with Cricket for 6 years now. I have put up with the dropped calls and other issues. I called the night before I went to pay my bill to confirm the amount I needed to pay since the automated system was giving me the wrong amount. The rep. Advised that the amount that I was being told to pay was not correct and then advised me the amount that I needed to pay. I went and paid the amount I was advised to pay the next day and then the day after my phone was turned off.
I called back to speak with a rep. And I was told that the person I spoke with didnt note the account and he was not sure why I would have been given the wrong amount to pay when it was right there in black and white. I asked him if I could speak with a manager and I was given a floor supervisor.
The Supervisor got on the phone and told me and I quote, "I dont know why you would call and speak to someone when the automated system told you the amount that you needed to go and pay and I can take that amount over the phone plus your reconnection fee". I then told him that I have every right to speak with a live person most of all when I have a question about my bill that I can not have explained to me by the automated service. Why should I pay more then what my bill is, He said that the person I spoke with (though I had her name) didnt note the acount and even still I needed to pay what the system was telling me to pay. I advised him that I was not going to pay more then what my bill was, I called and if the person didnt note the account that was her not following your company ploicy, and I was then told that at the payment locations they dont know what the amount is and I should not have listen to them but to what their system said. I told him again that I was told the amount to pay from one of the customer service reps where he works not by a payment center and she advised me that the automated system was not correct and I paid the amount she told me to pay. He said if I didnt pay over the phone or at a location today then there was nothing he could do and hung up.
I called back and another supervisor advised me to file a report with customer. [email protected] and that is when I saw this site.
I cant not belive that I was treated so rudly, and after having service with them for all this time and dealing with other mistakes that they made my business would be disregarded so quickly.
Why would I knowingly go pay the wrong amount so I could have my phone turned off and then have to pay a reinstatement fee. Even though I was told the amount to pay by the rep and she didnt note the account and I had written down her name they acted as if I was making the whole thing up.
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