The following was a letter sent to the owners of Universal Van Lines aka Global Vanlines we have yet not been contacted back from them. They are threatening to hold our valuable items if we refuse to wire them the last payment that is due.
Our quote was for $3200
we paid 1/2 upon pick up $1600
they are now asking us to give them the last payment which had gone from $1600 to $3600 a total of $5200 is what this will cost us. The last payment is more than the quote itself...!
Hayim (Mike) Bennamer
Sharon Bennamer,
I wish I could say that it was a pleasure to speak with you yesterday, however, the attitude that I have experienced from your company from the time you picked up my home items has been appalling to say the least. I have been lied to then threatened and hung up on and had no phone calls returned (all of these accusations will be outlined in these few examples of phone recorded calls)
You are on recording threatening me about not holding to your contracted delivery demands, as well as the (1) excerpt from your own website concerning our estimate. You have tried to tell me that not only will be responsible to tt (bank wire or telegraphic transfer) the funds to you prior to you delivering those items to me. Then after telling me that you would have the items to me on the date that we requested delivery you all of the sudden are now making sure that it takes the full 21 days to deliver them to us. All because I was lied to by your employees and misled as to your professionalism throughout.
I have attempted to discuss the problem with your company to no avail and at this point feel that the crooked nature that you and Sharon have put out there for yourselves speaks volumes on its own. I have never received a phone call back from you or anyone in your company no matter how many times I was told and promised that I would (2). And as for the latest excuse from you
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