I make all my purchases with cash. I misplaced the receipt, I took the products back to the store. I asked if they could provide a duplicate receipt. They asked me what it would be used for? I told them to return the product, then they said that they could not refund any money with a duplicate receipt. I called their customer service, they confirmed this. The customer rep would not give his last name and would not refer me to a manager. I attempted to take care of this prior to the 90 day return. I found the original receipt after the 90 days, took the item back and this is what happened.
I was told the receipt expired, only a store credit would be provided. I declined.
I asked for the manager and this is where Matt Balton comes in. He states how sorry he was that this was store policy and he would not give me my money back, I told him that I attempted to take care of this prior to the 90 day expiration. He referred me to the 800 number, they confirmed. He was rude and made no expections to the fact of my efforts, nor did the customer care line.
I then agreed to take a store credit, the clerk started the process, and instead of giving me the total amount of $279.00 she said that they could only give me 229.00, because the product was on sale now. I was at the boiling point by this time and yelled that I would not accept a sale price when the original receipt showed that I paid full price for the item. It didn't matter, even with the original receipt that showed that I paid the full amount for the product. I was very loud and wanted everybody around to hear what was happening. She called Matt up again. I told him that I would not take a $50.00 loss on the product and he then stated that's to bad this is all that they would give me. I told him that I would stand in front of the store all day until this is resolved. He then told me that I should be ashamed of how I was acting, and that he would keep my products, not give me any store credit at all, and have me escorted from the store. I took the huge box out and 30 bricks back out to my car myself and another customer helped me put this into my car. The same as the day when I purchased the product. Nobody helped me that day either. There should be a law regarding this type of consumer abuse. I want Home depot to return my money (ALL OF IT), I want Matt Balton fired, and I want an apology. I will never purchase another item not even a screw from Home Depot.
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