This company, with various locations in Louisana has a website to order, cakes, pastries, and King Cake. I placed an order on Tuesday for delivery on Friday via FedEx. My wife's birthday was on Saturday.
I received a confirmation via email. On Friday, the day the items were supposed to arrive, FedEx showed up with other packages but not this one. I attempted to resolve and track on the websit but the shipping information was not available even though they had a link to tracking on FedEx. I sent an email per their site with no repsonse.
I contacted three of their stores and no one could look up order or knew anything about the internet site or internet orders. I contacted the corporate office and talked to one lady. She referred me to one of the stores, who again knew nothing and referred me back to the Corporate Offices. I called again, talked with a lady who "seemed" helpful. She could not look up anything but took my number and was to call back. I offered to pay the additional fees for Saturday delivery if the items did not, in fact, go out on Thursday but could be shipped on Friday.
I did not hear anything, so I attempted to call back on at least 10 occassions but could only get a voice mail system that went in a loop.
Today is Saturday, the day of my wife's birthday and I still have not heard anything.
I guarantee that they charged my card because the internet site is by a third party (PayPal, etc.). I look forward to stopping payment with AMEX.
Once the card is charged this goes from simple arrogance to fraud.
I cannot understand how people can setup a website and be so ignorant of basic use of the site or care that they are ripping people off, or at best, providing the absolute worse of cusotmer service. They would be better served to get off the internet.
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