I made a purchase at www.projectorquest.com on 12/22.
(12/31) 5 business days & 3 subsequent calls to customer service and I still don't have my tracking information though my credit card has been charged and the item should have shipped on 12/24. Could be fraud, for full account as submitted to BBB read below:
BBB COMPLAINT
I made a purchase at www.projectorquest.com on 12/22. Their website clearly states that they operate on business days (M-F) and "All orders placed after 5 pm ET, on the weekend or on a holiday are shipped the next business day (Monday through Friday, excluding holidays) after purchase unless there is an issue processing your payment or obtaining a valid shipping address. Shipment of your purchase will be insured and well packaged and we will provide a tracking confirmation number to you by email upon shipment." I selected FedEx ground shipping and their estimation for shipping is as follows "%u2022FedEx Ground (commercial locations only, 3-5 business days)" Quotes from website under "Delivery Information." I recieved my confirmation email on 12/22 which stated, "Once your package ships we will send and email with a link to track your order" This being the claim of their website, I realized that the order would be processed on 12/24, and likewise I should expect the tracking email to come on 12/24.
On 12/27 (3 business days later) I had still not recieved the follow up email with my tracking information. I called customer service 12/27 at 1:55pm and talked to the Customer Service manager (Kirk, or something like that) about the issue. He was very appologetic, confirmed that the item had shipped but from another warehouse and he would follow up with them for the tracking information and email it, and that I should expect the item early the following week (12/31 - 1/4). On 12/31 I had still not recieved the tracking information. I called customer service again at 1:35pm to follow-up on the tracking information. I talked to a woman named Allison (or Ellison, something like that) who confirmed that I had talked to Kirk on Friday but there was still no tracking information. I asked her how long it typically takes to get the tracking email and she said 2-3 days. This is the 5th business day, so I asked her (fairly frustrated at this point) if I could talk to someone at the warehouse who could give me the tracking information. She said she couldn't give me that information. I asked her to talk to her manager (apparently Kirk), and she said he was on the phone but she'd get him to call me back. An hour later, with growing concern that I might just be dealing with a fraudulent company who has charged my credit card and refuses to actually get me simple details in an eCommerce transaction, I called back and talked to Allison who said Kirk wasn't at his desk. At this time I lost my temper and the complete ineptitued and terrible lack of answers and service. According to FedEx.com there are winter backups in delivery schedules. I understand that, but I would like to track my order - or at least know it's even real. This is affecting the warranty that comes with the item, among other things. According to FedEx.com you can track an order by filling in an account number or relevant search query. I asked if Kirk could use that to at least verify or get the tracking information (if this is a business, like many others, that frequently ships via FedEx, they should be able to at least type in their own account number, right?). Currently customer service has failed abismally to service my questions or requests (unfortunately some of them were yelled, to which I'd like to say sorry, but I would still be saying it sternly).in additon to which I have been successfully charged for an unsuccessful, and for all intents and purposes, undelivered product.
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