I signed up with this company to have my mail forwarded every week. However, they only forwarded mail once a month. Then they sent the mail to Europe and 2-3 months later I would get my mail from Switzerland, Netherlands or other European countries back to me. It takes 2 weeks via USPS, but they say they are unable to use the regular postal service to forward mail.
Yeah, right. They have fees for every little thing they do. Like adding a second name to your account is $20 But just because you add a second name does not mean it will be OK. I had several names on my account and several times was asked by Joy Rivera if that was a new name. I asked if packages are forwarded via USP, they said yes. However, the first package was sent FedEx which cost a lot of money!
The delays in forwarding my mail got bigger and bigger and when I complained they simply returned all my mail and canceled my service without telling me. I had to ask again to find out what was happening. Then Eric Baird gives me this stuff about the policies that they can cancel anyone any time. That's nice, especially if you just cancel people who have valid complaints. My service was paid for a full year and to this day I have not seen a refund of the un-used time, not to mention the extra costs and losses due to returned mail. This is a very bad company, very unreliable, lots of mess-ups, dishonest and unethical. They don't even come close to what their website promises.
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