Comcast billing department took $96.75 out of my checking account on September 28. I notified Comcast the money was illegally taken out since I had cancelled my account on September 16th.
I phoned Comcast customer service on September 28th and informed them of the unauthorized withdrawal. I also told them I needed the money returned immediately because I'm unemployed and had just enough money to cover my bills.
The first rep I talked with blamed me for the withdrawal. I requested to speak with a supervisor and I was connected to a rep name Jeremy, who did his best to help me. He contacted the accounting department and someone told him they would credit my account.
Jeremy called me on September 30th and informed me someone in accounting contacted him and said they would not credit my account until I returned their modem. I shipped Comcast the modem on October 3rd. They received it on October 5th.
I phoned Comcast again on October 10th and talked with a rep name Patrick. He sent accounting an urgent notice to call me. No one ever called. I phoned Comcast again on October 12th and spoke with Betty. She filed my request for a refund for the third time. It's now October 19 and I still have had my money returned to my account.
I've had two automatic drafts to bounce since Comcast illegally took the money from my account. I've been charged $40.00 for the drafts. Money I don't have. Comcast constantly brags about their customer service. I'm one example to show they lied. I want my money plus the overdraft penalties.
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