I decided to try Exposed Skin Care because I was not having much sucess with other skin care products.
I was hesitant to sign up for it due to the fact that there is no physical address and no contact number. I was afraid that if the product did not work I would not be able to obtain a refund.
Against my better judgement, I filled out the customer form and ordered the Exposed Skin Care kit. I signed up for the membership as it caused the product to be slightly less expensive. This required that my credit card number be maintained with my account information. I was unaware that I was actually signing up for a subscription that would charge my card approximately every two months.
After receiving the product, I was reasonably happy with it and thought that it worked well.
After about two months of use, I received an e-mail indicating that my credit card would be charged and the products would be sent. I decided that I would allow the charge and shipment, but that I needed to cancel the subscription after that point. I was receiving products before I was finished using the previous ones.
I decided that it would be best if I order at my own pace.
I attempted to cancel the subscription, but the link indicated that my password was incorrect. This was not true so I e-mailed the company asking them to cancel my subscription.
I received what appeared to be an automatic e-mail indicating that my subscription and order had be cancelled.
I e-mailed the company to determine how my refund would be issued since the card they had charged had been stolen and cancelled. I did not want to put the new card number in the account, because I do not trust this company.
I e-mailed the company approximately 3 more times regarding this question, but received no response other than an apparently automatic e-mail indicating that my order had been cancelled.
In these e-mails, I even indicated that if they wanted to ship the product that would be fine.
I attempted to call a phone number listed on my bank statement. It connected me to a message system at the company. I left a message and have received no further reply.
I am really disappointed. The product apparently works, so why the shady business practice? I had been planning to purchase more product, but I won't now.
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