Letter of complaint to ups. I have not received a response.
My name is Josh Abrams,
UPS has lost a package sent to me for nextday air on 12-22-01, which has still not been resolved. The tracking number and ups contacts that have been handling this ordeal are listed below. I've been trying to get this whole thing resolved for 3 months now.
UPS customer service, when I first was checking on the status of it, said that it would be ok, b/c they were showing that there was 1000.00 insurance on the package and that if the tracing process couldn't turn the package up, that claims would be cutting me a check for the insured amount. Mailboxes etc (shipper) confirms that the package was insured for 1000.00 as well.
In January a ups employee came to my house to verify that I never received the package and told my wife that "some of our Christmas help probably walked off with it", referring to my lost computer.
On 3-6 I called both Kizzy Robertson in claims dept and Chuck at mailboxes etc:
Kizzy Robertson informed me that they hadn't received the claims form and receipts from mailboxes etc.
So I called Mailboxes etc...
Chuck told me that in fact he did fax over the claims form and all of the receipts that proved A), that insurance was purchased and B) that the value of the package's contents (the receipts for the computer's parts). I told him that Kizzy Robertson is saying she hasn't received it so he agreed to refax the claims form and additional info.
On 3-7 I called Kizzy Robertson back in claims to verify she had received everything she needed from Mailboxes etc and she said that she now had everything she needed to settle this thing and it would be 10 business days before I could expect to hear anything.
On 3-18 I called Kizzy Robertson to see what the status of the claim was and I was told that a check for 111.55 was mailed out on 3-15. She said the reason was that she didn't have any proof that insurance was paid for the package and that they didn't receive any 'proof of value', both of which I have and I know to have been faxed to the claims dept twice now.
Just to verify I called Chuck at mailboxes etc again...
Chuck told me that he faxed the claims dept all the receipts I had provided him with that proved that 1000.00 dollars insurance had been purchased and included the receipts for every device in the computer that was lost.
This is absolutely ridiculous to have a company as large as UPS have such incompetent employees working for them. I've now incurred documented expenses that show to be a direct result of this whole mess.
If there I am not promptly issued a check for the full insured amount of the computer, I will pursue complete compensation for the full value of the lost package, which I have receipts to prove the value is greater than the insured amount as well as compensation for the expenses I've encountered b/c of this and any legal fees I encounter as a result of trying to settle this matter.
Here is the reference numbers and contact information of everyone I've spoken to during this ordeal.
Your prompt attention is greatly appreciated.
Josh Abrams
Josh
Saint Petersburg, Florida
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