All Allied contact info that I can find is listed at the bottom of this post:
I am sick from the BS that I've had to deal with from Allied over the past few weeks. Lately they have been calling my wife in excess of 15 times a day, when she answers they hang up. First of all my wife has a student loan that we can only afford to pay $20/month on at this time. I have a 2 year old son and we prefer for her to stay at home with him during this crucial developmental phase in his life. I work 60 hours per week at an environmental lab in Florida.
Last week I received a call from Cathy (888-301-0053 ext. 4221) I explained to her that all we could send was $20, she said that would not be enough, perhaps I should look into getting a second job. I was then asked what I did for work and why my Wife was not working. I politely proceeded to explain my situation to her. After that I was asked for my bank account information so she could automatically deduct the money from my checking account.
I told her that I do not have a bank account. I was then asked why I did not have a bank account and told that if I did not make an effort to pay this that they could garnish my wages (which will leave me virtually homeless-I assume $20 was not a good enough effort). After agreeing to send her $40 I realized exactly how unprofesional that entire conversation was, not to mention that she had now wasted 10 minutes of my time at work and I finally had to hang up on her. I chose to not send the money.
After doing this I called Allied to let them know what I thought of their disgraceful practices. I spoke to a man named Troy when I called.initially when I mentioned Cathy's name I was told that no Cathy worked there. After Troy realized that I had done a little further reasearch into the company before I called he quickly remembered who Cathy was. Troy said he had placed a note on the account to not call, which doesn't mean anything until I send the cease and desist letter to their office.
Today my wife received a few calls where someone hung up on her. I told her to give me the number. I called the number back and spoke to Bill (952-595-2266 (this is his direct line, feel free to harass him all you want) This is where it gets good. I was told by Bill "Why don't you just have your wife call me or do you have to do everything for her." My reply "Why don't you speak to her like a man when she answers the phone Bill? And why do you call 20 times a day and hang up, that's not very professional." Bill's response "We do what we have to do."
Right there Bill has admitted an FDCPA violation: Sec. 806 [15 USC 1692D] part (5)"Causing a telephone to ring or engaging any person in telephone conversation repeatedly or continuously with the intent to annoy, abuse, or harass any person at the called number." Just by causing the telephone to ring and then hanging up, Bill has violated the FDCPA.
Continuing on with Bill, he asked me what I did for a living (none of his business, but I told him I work at an environmental lab) He immediately berates my and says "oh, so you sweep the streets and pick up trash?"
After explaining the difference between an Environmental Laboratory and a city Sanitation department I was then told that my $20 per month was an "insult", that I must be "uneducated", "perhaps the salt in the Florida air has gotten to my brain", or even better "why don't you sell your trailer and start paying this loan"
After this I was extremely angry with Mr. Bill, of course he would not tell me his last name. I proceeded to tell him that since my $20 effort was such an insult perhaps I would just save my $20 and get a plane ticket to Minneapolis. Bill then proceeded to say "I'll put you in the ground if you come up here". I then threatened to kick his ass.
He then said "are you threatening me? If so, this call is being recorded." I said "Yes, if it's being recorded let's rewind 3 minutes and here that death threat again, if that's what you meant by putting me in the ground? Maybe you could just go ahead and send me a copy along with the other harassing phone calls I've had from you." I basically put him in his place after about 25 minutes on the phone.
The whole intimidation aspect of this is ridiculous and I knew he just wanted to make me mad so I would hang up. Anyway, I will be paying the student loan back, but only to the State of Florida. I will never send any money to Allied Interstate or any of it's bogus subsidiaries. That's about enough for me, my blood pressure is through the roof just thinking about this.
Here's some contact info, hope it helps. The email address I've given is for media relations, the only one that I can find published. [email protected]—Although I would assume that most are in the same format i.E. First initial/last name @irmc.com. Have fun, try multiple combinations. Here's the management info, below this is the office addresses. Have fun!!!
Vikas Kapoor
President and CEO
Randy Christofferson
Chairman of the Board
Sarah Davies
Chief Analytics Officer
Christopher Dorval
Chief Marketing Officer
Barry Grant
Chief Technology Officer
George Huyler
Chief Personnel Officer
Stephen Kent
Executive Vice President, Customer Recovery Operations
Rakesh Kumar
Chief Operations Officer, Global Solutions
Paul Mackin
Group Managing Director, United Kingdom
Norman Merritt
Chief Financial Officer
Gary Praznik
Chief Client Officer
Graeme Stirrett
General Manager, Canada
Office addresses:
Financial
Jamie Wallace, Senior Vice President
IRMC
3000 Corporate Exchange Drive
Columbus, OH 43231
Student Loans/Government
Michael Kendall, Senior Vice President
Allied Interstate, Inc.
800 Interchange West
435 Ford Road
Minneapolis, MN 55426
Communications
Mark Littrell, Senior Vice President
IRMC
3200 Northline Avenue, Suite 135
Greensboro, NC 27408
Healthcare
Danny Turano, Senior Vice President
IRMC
100 Park Avenue, 9th Floor
New York, NY 10017
Direct Marketing
Danny Turano, Senior Vice President
IRMC
100 Park Avenue, 9th Floor
New York, NY 10017
Commercial
Danny Turano, Senior Vice President
IRMC
100 Park Avenue, 9th Floor
New York, NY 10017
Utilities
Michael Kendall, Senior Vice President
Allied Interstate, Inc.
800 Interchange West
435 Ford Road
Minneapolis, MN 55426
United Kingdom
John Ricketts, Group Sales & Marketing Director
Legal & Trade Financial Services Ltd
33-34 Winckley Square
Preston, Lancashire, England PR1 3EL
United Kingdom
Canada
Victor Sawision, Senior Vice President
CBCL
1210 Sheppard Avenue E, Suite 700
Toronto, Ontario M2K 3C4
Canada
Alright Bill, or any one of you hellbound bastards bring on the rebuttal!!!
Randy
Orlando, Florida
U.S.A.
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