I ordered twice within a close proximity of time to each other, on 9/11 and 9/20- two seperate orders.
I have recieved neither of them yet. I ordered rush, meaning by my calculations both of them should have already arrived (Especially considering Virginia is not very far from NJ). Even if the more recent of the orders is still in a grey area where bad shipment could be possible, the earlier package certainly is overdue. Both of them were billed timely on my credit card, however.
I emailed them multiple times concerning this. I recieved one generic response:
Customer,
your order shipped out in the designated timeframe (24 hours rush - 48 hours regular) and will be arriving very shortly, please be patient and enjoy!:)
Thanks
Sincerely,
Nicholas
Customer Support Team
On September 25 concerning my September 9th order. If this email was true and my order had shipped out in the desired time frame, I would have recieved my product far before the email! Especially considering I paid extra for rush shipment and the order automatically had supposed express mail.
I wrote back to them on similar lines to what I have stated, requesting a mail-tracking code for my product, seeing as that worked for a few people on this site So far, a few days later despite their "guaranteed 24 hr max response time" for customer emails, I have recieved nothing and so subsequently, I write here.
There customer service seems to be entirely unreliable - the one response out of many emails I have sent seems to be automated. And, no product as of yet. Makes all their claims to fast service seem very fake.
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