On Sept. 27th, I needed to contact Union Plus to be taken out of their hardship payment program so Credit Guard of America could start their program with me.
I was given 3 different phone numbers, disconnected 3 times, and talked with 7 different customer service people. Number 6 was a Supervisor. Every time they transferred me to the department that I needed, I was disconnected and had to start over.
This had me on the phone for 45 mins., so by the time I had reached No. 7 I was mad. All I needed was a confirmation number that showed I was out of their program. None of the 7 could give that to me and they never connected me to a person who could.
Also, I had signed-up for their hardship program back on Dec. 15th and was done with their 6-month program on May but they are saying that I was put back into their program in July. I told them that I did no such thing and that they had put me back into their program without my permission. No. 7-Kathy told me that does not happen.
Kathy then told me she would e-mail her supervisor about the problem and I will have to call them back in two days.
I called CreditGuard back and told them what happened, Byron called UnionPlus, got ahold of Brian-a manager. I will be calling back on Thurs. Sept. 29th to check to see if I have been taken out of their program. And this will be made into a conference call with Bryon, Brian and me.
I am in the Customer service business with my job and if I had treated a customer in this way, I would be fired on the spot.
So, Beware of this company and their Customer Service Dept.
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