I bought a STi Texas Mundo card on the 19th of September to make calls to Nigeria. The PIN Number on my card is 699*.
My first attempt to Nigeria went through but the call faded within the first 30 seconds and I cut off the connection. I was trying since then to make the call but could not make any connection. On several attempts I did not even getthe prompt from the STi System to input my PIN number. This of course suggested a system issue on the part of STi. I started calling their Customer Service line the following day but never got a response. The line just kept ringing.
When I checked the ballance on the card the morning of 9/20, I had a ballance of 1 Cent. I finally got through to customer service today 21st of September only to be told by one of their Managers (Leo Bartos) that their system registered me talking for 30 minutes and as such they could not make a refund. They just turned 30 seconds to 30 minutes.
Be aware of this scam being perpetrated by the STi Telephone Card company.
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