AT 9a on August 29 Melvin Mencher's $67.62 text, News Reporting and Writing with Brush-Up CD-ROM and PowerWeb was returned via UPS to ecampus.com in Lexington, Kentuck, in pristine condition. Order No. 4365761, ups trkg #1z380r1v0324798712, isbn 0073212768. UPS recorded delivery and after this, dead silence.
I have written numerous emails into the ethers. I hung up after a phone call to them revealed I'd have to wait 26 minutes as the 44th person in line to speak with customer service. After 11 days I received a brief, bouncy response from a "BethanyMaddox" in "customer service" promising a refund. 13 days after receivng their product back I have no money. That's $67.62. They want a 10% restocking fee! (Half.com returned my money plus postage upon receipt of my books.)
Only too late, this A.M. 10 Sept., I discovered on the internet that ECAMPUS.com has numerous similar complaints pending against them. I phoned office in Lexington and Ms Maddox does not exist on their employee directory.
I will now contact the Police and Better Busines Bureau in Lexington, Chamber of Commerce, VISA, and nearby colleges and universities here in Bay Area, California.
This is a disgusting way to treat students who already suffer from limited incomes AND my fault for not researching them on the internet beforehand.
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