My future husband and I were planning an outside wedding, so we rented 2 tents off of the Classic Tent Rental company. We needed the tents put up and taken down in the same day, they agreed to do this, but for an extra fee of $90. They were to come to the wedding site at 8 am to set up the tents and come back later on that same day at 8 pm to take down the tents (wedding was in a park, we were to be out of there by 9pm).
On the wedding day they did not arrive until 10:30 to set up the tents, apparently the 2 boys were lost. We had called the company several times to ask where were they, we got no answer, finally one of the drivers called our cell phone to ask us for directions, but by the time they arrived it was 10:30, it took them another 30 minutes to set up the tents, so there we were waiting for 3 hours, we were behind in decorating, we were behind in everything, we had to put the tables and chairs under the tents, we were being rushed for time because this company was 3 hours late.
Before the 2 boys left, they were reminded that they had to come back at 8 pm, the one boy said he knew about it, but it would be another man coming tonight.
Well, 8 pm came, no tent people, at almost 9pm, my mother gets a call on her cell phone from the tent company, the man said that they were in the middle of a softball game and they would not come until tomorrow and pick the tents up! My mother said no, they have to be picked up tonight because that was the agreement and plus we were to vacate the park by 9pm!
The man came, it was around 9:30 when he showed up, he was very rude to my mother when he did arrive finally - we have never recieved an apology from this company.
Well, another thing was the bill we recieved in the mail prior to our wedding, it did not charge us for the delivery fees, so we payed the amount that was listed on the bill. 2 weeks after the wedding, we kept getting phone calls demanding the $90, then they started sending us bills in the mail.
My husband and I told this woman on the phone that we felt that we should not have to pay this fee 'cause they were late both times, she was very rude, she did not care that they were late and almose ruined my wedding day, she stated "you used the tents didnt you!", she also called us liars and said that there was NO record on her drivers being late and no record of us calling them.
She began to threaten us by saying she would take us to court if we did not pay this money, I asked her again why was it okay that they were late, we should not have to pay this, she was very rude - I would not recommend this company to anyone - dont be fooled by what they say on their website:
"As customers you are the most vital part of the survival of any business and because of this we feel that you deserve to be treated with the utmost respect, courtesy and the greatest service possible."
Well, after the arguement ended, I looked for the original bill they sent us (which we paid that), I could not find it to prove that we were not charged for any other fees, I figured if we went to court, I did not have that proof of bill, so I was afraid of loosing and then oweing more than $90, so my wonderful mother thought the same thing and she is going to pay it - even though I know what they are doing to us is wrong.
PLEASE do not do any business with Classic Tent Rentals from Freeport.
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