My name is thomas knight. I own a small company that shipped 10-20 packages with ups every week. I paid ups an average of $27,000 each year for shipping and insurance. I shipped some very expensive early 18th century violins from miami, fl to a violin dealer in england on dec 3.
I paid for 2nd day air, and $8000 insurance coverage—the amount the violin dealer was to pay me for the violins. Ups lost the paperwork, and contacted my several days later asking for paperwork and a phone number to contact the violin shop. I gave them the phone number, as well as an email address.
Several days pass, and ups asks again for copies of the paperwork. They lost the paperwork again. The violins were to be duty free as any musical instrument over 100 years old are, but a huge duty was placed on the violins and the violin shop refused to accept them around december 12th.
I contacted ups to have them all returned to me, with a concern for the amount of time these priceless violins were being handled by ups while scanning the package every day.
I finally received the violins back on jan 6. I opened the package in front of the driver, and the best and most valuable violin was destroyed and cracked from top to bottom. After weeks of contacting ups (i have 11 phone calls on my records) requesting the violins be inspected, an insurance adjusted came to inspect them march 5th.
Ups informed me on mar 7th that they were refusing to pay the claim. Their excuse? —temperature or humidity caused the damage, and they have an exclusion for those.
Does it matter that ups had my violins for over a month and handled them every day while scanning them?
Does it matter that the exemptions are not listed anywhere on the ups contract or shipping documents, or posted on the walls of the ups counter in the building? Does it matter that i cant get $400 for this $20,000 violin because it is so badly damaged? Of couse not!
Ups is a fraulent company. According to the local sales rep fop ups noone should ever ship valuable items with ups.'off the record' he told me that ups never pays claims, and that they knowingly accept payment for coverage with no intention of paying, especially on high value items. And this was the local sales rep. Even ups employees know this.
I closed my account on march 8th, because i will not deal with a company that values me so little, and defrauds me on purpose. I am trying to find others with similar denied claims that are legitimate claims.
I am of course filing a lawsuit, and have refused to pay my shipping bill. I am filled with a great deal of rightous indignation. I know many ups employees very well, and it hurts to see them aknowledge that they work for such a fraudulent company. What can they say? Every single one cant believe ups would deny an honest claim and lose a customer who spends $30k each year in shipping.
They shake their heads in disbelief. I also have two other packages that ups destroyed—crushed boxes, etc—and denied the claim. They were 18th century chinese small cabinets that are now worthless and ups claims that two layers of bubble wrap and thick cardboard boxes are not up to their shipping standards so they are not liable.
Ups is happy to accept our money, but wont honor a claim. That is fraud. They have no character. They are greedy and corrupt. I will win in court—there is no question as to the outcome. Rightousness, justice and the law are on my side.
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