We signed up for direct t v on january 3. From the first day we had problems with the service. Each call to customer service we were treated as tho we were stupid, although we both have college education.in May after so many calls and frustration, we called to request info how to get it disconnected from our home, we were finally sent a repairman. On May 6, Tom came out and fixed the problem, he also connected a telephone line for pay per view. Prior to that we had none. Tom stated the t v never would work properly the dway it was connected.in June we received a bill with $99. Of pay per view on it that we did not order. After much disagreement, the customer service rep took off some of the charges, from June 20. But refuse to take off charges from January, when we did not even have a telephone line connected.
I called customer service, and told them I have no intention to pay something we did not order, and this rep told me it will go to collection. I told him I will report them to Better Business and I didon 7/18/05. He told me he didn't care what I did. They disconnected our service on 7/18/05. The pay per view balance in question is $37.00. Our bills of $60. Plus were always paid on time. I have written two letters to the glendale, ca address that is on the back of our bill for disputes one on 6/25/05 and one on 7/18/05 I also sent an e mail. I have got no response from any of the correspondence. I called BCK Communications about returning their equipment, on 8/2/05, they want the equipment and $120.00 cancellation fee, I told Cary, who was the rep that I have no intention of paying for the equipment and returning it. I also told him I will report them to Better Business. I think both companies need to be investigated. Better Business has 37 complaints this year.
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