We were offered by a telephone rep of Verizon that because of other problems we had had with them, they would give us their 3200 min nights and weekend plan without a new 1 year contract. The first months bill showed the plan was in place but on a month to month billing cycle.
Then the second months bill came showing the plan but we were now locked into the 1 year deal with the $175 early termination fee!
When i finally tracked down the rep i spoke to, he blatantly denied promising NOT to sign us up to the 1 year contract knowing full well I we discussed the fact that we did NOT want ANY contracts what so ever.
All they offered to do was to remove the 3200 min program and go back to month to month.
0 comments