On May 17 I purchased two items from Jewelry Vault: a tanzanite heart pendant for $79.00 (total $85.00 with shipping) and a blue topaz ring for $149.00. I received both items on or about May 19. After receiving them, I decided to return them and did so via USPS on May 23. I sent back the original items sent to me with a copy of the original receipt and a letter detailing the reasons for the returns.
I placed a call to Jewelry Vault two weeks later to verify the return and was told then that a credit to my account would be issued shortly. However, I waited 2 weeks and began calling again inquiring about my credit for these two items. So far, I have called a total of 8 times, I have spoken with numerous people at Jewelry Vault regarding my this due credit including Chad, James and Jennifer all of whom assured me when I spoke with them that I would receive the credit with in 5-7 days. Well, I am still waiting and it's been more than 40 days. I want my credit and I want Jewelry Vault to get the punishment they deserve for misleading, lying and stealing from their customers.
0 comments