I have had my TracFone since January. My purpose in having a cell phone is merely for emergencies and necessary calls. Certainly not for just chatting. My phone may not even be used for 2 weeks at a time.
My original number of minutes started out at 750 minutes.
Low and behold I looked one day, and I had lost around 300 minutes somewhere. Knowing I didn't use these minutes, I called TracFone to inquire about the situation and was told that there is no record available of calls made by a customer, to access.
Now, you can bet your house on it, that if the law enforcement or an investigator needed your phone records, they would certainly be able to get them. Do you think TracFone would acknowledge that this was possible? Of course not! According to them, there is no record of calls or minutes used by any one customer. If that's the case, then how does your phone know how many unused minutes to display?
The thing that really burns me up, is that they state that when you have finished a call, to press the end button on your phone.
Now I can understand this, on the really cheap phones. The phone I purchased from TracFone is the Motorola TFV601CC which cost $99.99. This is a flip phone, and everyone I have talked to that has one exactly like mine, says that when you flip the lid closed it ends the call you were on, for you, in the same way that when someone calls you, the call is answered when you flip the cover open. So... My minutes couldn't have been used because I didn't end a call properly. I even asked a Verizon employee and they verified that a call was ended when I flip the cover closed. I think I'm being hoodooed here. If anyone can correct me on this, I would appreciate it.
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