Stay awway from this "company"! They should not be allowed to do business of any type and needs to be shut down.
First, Mark gave a price estimate over the phone of 1,000.00 for a one bedroom apartment that was "about 2500 lbs". That should have been my first red flag that they lowballed without even seeing the contents to ship.
Once the items were picked up, Nelson Diaz promised 3 day delivery. Then I was told that the weight doubled to 4500 lbs! I know I don't have 4500 lbs of things in the apartment. Of course, the price would be higher, but they had no estimate yet.
Delivery date of Saturday came and went. I was promised Tuesday, Wednesday and then Thursday by Nathan.By Tuesday, the price has risen to 2,200.00 per Nathan and or/Bob. At this point, I just wanted my belongings and agreed over the phone. Whenever I called, I was treated rudely, hung up on or just plain ignored and my calls were not returned. It was simply ridiculous! No one should be treated like this!
You would think that the nightmare would stop there, but it did not. Delivery was delayed until Friday at 6pm. I called in the morning and they had not even left the building yet. I decided by then that I would not see them until the next day. Sure enough, they called Sunday morning to ask about the roads to get on. I was told that rt 66 did not accept trucks and if they get a ticket, I would be responsible! Well, rt. 66 does not ban trucks, and I knew this, so I told them just to take it and ignored their threat of a ticket.
My belongings came late that afternoon. The two workers gave me paperwork that is all incomplete. No addresses are on anything that I have here. I was forced to sign the inventory sheet before unloading the truck and to pay at that time. I was not allowed to see my items first. Thank goodness I did not sign the inventory sheet at destination because I found many items, even valuable ones, damaged or missing completely once they were unloaded. When I asked the one worker about my desk, he stated "you already signed for it, sucker!". I could not believe it! I was not allowed to get onto the truck to look for my missing items.
Damage wise, boxes were crushed, wooden furniture chipped or broken, glass that was well packed smashed. Family heirlooms never got here. Items were obviously treated badly. I took photos with my digital camera. I will be uploading them for all to see. Trash was left behind by the company. I told the workers that I was disputing the credit card charges. They told me that I could not do that and that they would load the things back on to the truck. I told them that they could no longer enter my home. Once they noticed that I had my camera, they began packing up quickly and gunned it out of the driveway.
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