4771111My complaint is almost identical to the complaint filed on June 29, by "S" of Raliegh, N.C. Only the dates and amount of rip-off are different. My order was for $175 for various natural supplements for an immune deficient cat that was DEPENDING on these immune supplements. Even the LIE about the damaged first shipment is IDENTICAL.
Since I believe it is imperative to put a stop to these people immediately, I am posting all the information I found in my investigations of this company, in less than 1 hour. So... To all you BBB agencies, and so called consumer advocates who have done nothing... SHAME ON YOU! Here is the info below, including the State of California Corporate filings. SCROLL ALL THE WAY DOWN for CA State info.
I did a quick search of the internet as I work in the legal investigative field and found the following info:
The company CEO is an alleged Veterinarian by the name of Mandeep Ghumman, who is based in Hayward, CA. I even found an article about him "saving a $million in shipping charges by partnering with USPS.
See the following link: http://liteblue. Usps. Gov/news/linkjuly06.htm
Scroll down the page for the article entitled:
"Healthy business with HealthyPets.com District manager saves $1 million in revenue"
I also found several other aliases or "mirror" websites. Another intersting thing is that I could NOT order online from any of them. So I had to call and order over the phone. I find THAT really odd, especially in this day and age of identity theft and terrorism fronts for money laundering.
At this point, this company has ZERO credibility with me and should be viewed as not trustworthy to do business with. ANY COMPANY that conjures up lies about shipments for products to help animals, should be criminally prosecuted and drummed out of business in this country.
I will be contacting the appropriate State Attys General and the Federal authorities regarding the highly suspect activities of this company. I would encourage anyone who has had similar problems to do so as well.
I would also encourage a complaint to be filed with Network Solutions, the domain registrant of ALL the aliases.
The other online aliases include:
TopMedPets.com
Admin. Contact
Mandeep [email protected]
2053 Sandalwood Ct.
Palo Alto, CA 94303
510-385-2236
(Info created 24-Sept and Updated on 12-Jul)
PetMedications.com
(THEY claim to provide a COUPON for savings to shop at TopPetMeds.com, however TopPetMeds.com is NOT an active site.)
Admin. Contact:
Mandeep Ghumman
[email protected]
ATTN: PETMEDICATIONS.com
c/o Network Solutions
P.O. Box 447
Herndon, VA 20172-0447
570-708-8780
Record Created on 05-Oct-1999
Updated: July 8
NATURALPets.com (This was the first site I went to and the "shopping cart" did not work, so I called the company and was directed to HealthyPets.com and/or EntirelyPets.com, neither of which had working "shopping carts" either.
NaturalPets.com
HealthyPets, Inc.
25886 Mission Blvd.
Hayward, CA 94544
1-800-889-9475
Manny Ghumman
[email protected]
Same address as above
510-385-2236
HealthyPets.com
HealthyPets, Inc.
7037 Dakota Drive
W Des Moines, IA 50266
1-800-845-3435
[email protected]
Record created on 12-Feb-1997
Updated 08-July
EntirelyPets.com
[email protected]
7037 Dakota Dr.
W. Des Moine, IA 50266
1-800-889-8967
1-800-643-5533
Record created 07-March
Updated: 30-June
State of california corp filings info:
Corporation
HEALTHYPETS, INC.
Number: C2133197
Date Filed: 2/5/1999 Status: active
Jurisdiction: California
Address
43450 MINTWOOD ST
FREMONT, CA 94538
Agent for Service of Process
M GHUMMAN
43450 MINTWOOD ST
FREMONT, CA 94538
California dept. Of consumer affairs - veterinary license info:
Veterinary medical board
Licensee Name: GHUMMAN MANDEEP S DVM
License Type: VETERINARIAN
License Number: 12996
License Status: CLEAR Definition
CITATION ISSUED
A citation and fine has been levied pursuant to Section 125.9 of the Business and Professions Code. This is not considered disciplinary action under California law, but is an administrative action taken for minor violations of the Veterinary Medicine Practice Act. The matter is resolved when the fine is paid.
Expiration Date: June 30
Issue Date: June 13,1997
Address: 25886 MISSION BLVD.
City: HAYWARD
State: CA
Zip: 94544
County: ALAMEDA
Actions: No
Related Licenses/Registrations/Permits
No records returned
Disciplinary Actions
No records returned
Disclaimer
All information provided by the Department of Consumer Affairs on this web page, and on its other web pages and internet sites, is made available to provide immediate access for the convenience of interested persons..."
THE FOLLOWING EMAIL IS A COPY OF THE EMAIL I AM SENDING to the company regarding my complaint. I started it BEFORE I found this site and the compaint almost identical to mine, which absolutely verifies, in my mind, that this company does this as a "practice" not as an isolated mistake. That is verified by the numerous BBB complaints referred to in the complaint by "S" from Raliegh, N.C.
To: [email protected]:
I just received notification that my order was just shipped on July 11. (See email from EntirelyPets.com BELOW) THIS IS THE FIRST EMAIL NOTIFICATION that I have received of an order actually shipping with a tracking number.
This is ENTIRELY unacceptable. I called on Friday, July 8th, and spoke to Elysia, who told me the products (I ordered with Adrienne on July 1st) had ALREADY BEEN SHIPPED on THURSDAY, July 7th, INSTEAD OF JULY 1ST, when they were SUPPOSED TO SHIP (because they were ALLEGEDLY back-ordered on the ComalQ10) and I was told I would be receiving the entire order in 2-3 days. I told Elysia that they SHOULD HAVE called me and asked me if I wanted them to hold the rest of the order for the back-ordered product, because I would have told them to ship what was in stock.
I ORIGINALLY ordered the products on July 1st and it was originally supposed to ship out 1 day Fed Ex Overnight. That too was screwed up, because my request that they check with the SHIPPER to see IF the order could be shipped overnight and delivered on Saturday, WAS NOT HONORED as promised. Nobody contacted me/called me back as promised, so I could DECIDE on an alternative shipping manner.instead I was billed the $20 for overnight shipping. I was also told by Adrienne, that she had checked with the warehouse and it would be no problem to prepare the order for shipment because ALL PRODUCTS WERE IN STOCK and that it would ship from N. Cal and I am in S. Cal.
I cannot believe the absolute incompetence of this company. To take 11 days to get a shipment out WITHOUT contacting the customer and letting them know it wasn't shipping, AND THEN LYING and saying the order shipped WHEN IT CLEARLY HAD NOT SHIPPED, according to the email below. (The story is now, that FED EX damaged the package and then returned it to EntirelyPets, per Elysia, by telephone 7/12/05 8:50 A.M. Pdt. I can assure you I will check with FedEx to see if they shipped a package on July 7th or 8th to my address from your company, because I do NOT believe the stories, SINCE I NEVER RECEIVED AN EMAIL WITH A TRACKING NUMBER.)
I have a sick cat that needed these things 10 days ago!!! You advertise you have VETS available to ask questions, yet in the 3 times I have called to ask questions, the VETS have never been available. Your customer service line never has anyone available, but your sales line always does. I have left messages and sent emails AND NEVER RECEIVED A RESPONSE. Had I known this would take this long, I would have gone elsewhere.
I will be seeking to find products elsewhere, and I WILL be returning these products, because I cannot trust the welfare of my animals with a company that does business this way. You spend all your money on advertising and have MIRROR websites... You ought to try spending it on people who know how to treat their customers responsibly.
This is the tracking info from your YET ANOTHER mirror website: PetMedications.com
Track & Confirm
Current Status
You entered xxxxxxxxxxxxxxxxxxxxx
The U.S. Postal Service was electronically notified by the shipper or shipping partner on July 11 to expect your package for mailing.information, if available, is updated every evening. Please check again later.
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