It started when they stop sending a bill every month. They would send a bill one month and not send one for two or three months. And when a bill would finally come it would be double or triple the amount. So i knew i owed and i would send acheck for the months that was missed, but got tired of handling bussiness that way. So i told them to cancel my service this was in dec one of the agents as they called stated i would have to write a letter to the texas company and tell them to cancel my service in writing, so i did exactly that. She said she would flag my cellphone number to be cancelled. This never happened they continued to tell me i owed them. Phone still activated so i called again after holding the damn phone for 30 min. My contract was a year which I served. Italked with someone else this time and asked them why was the cellphone still activated. He stated that it was deactivated i said no it is not, it showed on the computer he said. He actually got very rude with me. Continued to tell me i owed for november and i knew that was not right. Iasked him what do i need to do to have my phone deactivated and service cancelled he said i dont know maamm. The next thing i did was wrote a letter to CPUC and refused to pay the bill that i did not owe.in the meantime phone still activated this is in january. Never heard from CPUC. Next thing i wrote to the BBB about the underhanded tricks they are trying to play on me and probably others. The only thing that will help me is i have all my cancelled checks where i have paid up to date. January 24 i talked with another person she said my phone would be off in 24hours. This is march 4. That phone is still activated. So i figured they would stop sending a bill after January because i had a comfirmation number for the deactivation. I recieved a bill in februay and got one the other day for march. Please tell me what to do. Do i need to get a lawyer. I have proof of every dime i have sent these ripoffers and they still refued to shut my phone OFF. Thanks for listening.
Wanda
Huntsville
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