PayPal ripoff—please take note of the listed Buyer Protection Policy on the PayPal site. It indicates PayPal works with the buyer and seller to investigate the facts in a dispute and come to a fair conclusion.
Please note the stated guidelines indicate only one claim per PayPal payment and also note it must be for goods not recieved "OR" significantly not as described.
OK so here is the realitly of how PayPal is misleading and does not do what it claims as far as working with the buyer and seller to investigate.
I bought a guitar on E-bay from Arron Samaniego of Phenox AZ. Doing listings under "intermediate768". I paid the seller using PayPal immediately with the "Buy It Now" option —a week goes by and no confirmation from the seller. I e-mailed and got an indication he would ship right away and then another week or so and no confirmation no communication and then states he will ship again right away and I'm asking for tracking numbers and nothing is forthcomming —claimed on a 3rd occassion he did not have a shipping address which was provided with the paypal payment weeks before. So I initated a claim with paypal and my creditcard company. Based on the criteria "item not recieved" OK at exactly 30 days from the payment/close of auction it arrives (the same date the seller provides the e-mail with the tracking number) actually the guitar got here before the tracking number. Much to my dismay it is significantly different then described. The solid rosewood body described is cheap plywood laminate mahogony and the "Great Shape" promised is a guitar that has a warped neck and the guitar can not be played nor even tuned it has a crack in the body as well taht was described as in perfect condition. The seller acknowledged in an e-mail he had no idea what he was selling thathe was doing it for a friend (I don't believe that). Certainly you should be liable/accountable if you advertise the specefics of an item no matter what.
So I call customer service at paypal to provide the additional discovery and update and now here is where PayPal is misleading and does not do what it claims it does. The customer service representative tells me there is no way for me to dispute the item recieved is "significantly different" from what was advertised and promised and that since my claim was initated on "item not recieved" that was my only grounds for dispute. So the seller provides a tracking number and PayPal closes the case in his favor. It does not state in their guidelines it must be one criteria or the other but not both or one exclusive of the other. It does no tell you that you have no way to update information as it becomes known while the dispute is still open. Is that working to investigate the facts?
Their advertisement is misleading and false. An anology &all the seller has to do is show they sent something you could order diamonds and recieve peanuts and all the seller has to do is prove they shipped a package an case closed by paypal. I will mention also the customer service rep. Was rude and argumentive I asked to speak to a supervisor and they would not co-operate. If anyone has anysuggestions as to what avenue is availabe I would appreciate any information— Greg
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