Upon ordering, Proactiv enrolls buyer in a "club" and buyer begins to receive automatic shipments for which their credit card is billed.
I called Proactiv customer service to get a physical (not PO) address to return an unopened shipment and my first, partially used shipment (ok per their return policy listed on website). The product does not work for me and I was angry that they charged me for a second shipment so I chose to return. The customer service people were barely able to give me a physical address - it took about 15 minutes. I returned the product by DHL with a written request to stop shipping me product a few weeks ago; still no refund. AND I just received another shipment!
It is unethical to charge customers' credit cards for automatic shipments customers did not authorize. At the time of first order, notifying customers that they will be enrolled in a "club" is NOT the same thing as obtaining authorization. I wrote as much in a letter to them which accompanied my return.
An herbal erectile dysfunction drug which is heavily advertised ("smiling Bob" commercials) is being prosecuted by states' attorneys general for similar crimes; hope Proactiv will take notice. Bad business practice causes reputational damage and is costly in the end. May Proactiv go down in a ball of flames.
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