This company practices deceptive, misleading advertising. When I signed up, there are 50 countries included in the unlimited calls. Then on 4/22 this company abruptly sending a notice, without enough lead time, saying that effective 4/22, several countries that are listed on the unlimited calls are not included in unlimited calls. So basically if one doesn't check his/her email everyday and still calls the countries that are excluded from the unlimited calls, he/she will have to pay per minute charges.
Also their unlimited calls don't mean unlimited, if you used more than 1,000 minutes they will send you notice of cancellation. One of my friends uses only 800 minutes and he got cancellation notice, basically saying to him that he had to upgade to business service or they would cancel the service. My cellular providers that provide unlimited weekend and night is much better. I use more than 1,000 minutes on free time and yet I don't receive cancellation notice.
The customer service is worst. Email was answered 2-3 weeks later. They won't give you straight answers. If you call they don't have clue on what they should answer. Waiting time when calling customer service average about 1 hours. When I cancelled the service I had to wait for 1.5 hours. When I cancelled the service the customer service conviniently "forgot" to give me the RMA number to return the box because they want to keep the $39.95 charge.
So if you cancelling with this company, be sure to send the box back with traceable carriers so if they don't return the charge you can dispute it with your credit card company. Oh you will be speaking from someone in India if you call them. Funny thing is that they lied to you when you ask whether they're in USA or not. But the accent is too thick!
Some exchange numbers such as 888,866, 877 are not supported.
When you make call to some countries, sometime you will receive a message from the local telephone companies saying that the accounts that you are using don't pay its bills. This means that WQN doesn't pay its bill to the specific country's phone company causing your call cannot be completed.
Overall this is the worst experience that I have with VOIP company. Very shady company. They attract subscribers by offering substantial number of countries and slowly they remove the countries listed on the list. If you want to try the service, I recomended you to use real credit card so that you will have recourse to this company if it decides to screw you up which is very likely
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