I stumbled on this website by accident and I was surprised at the number of complaints against the same company that I'm having problems with. I'm all too sorry to say that my story is so similar to all the others.
I hired A Solid Gold Sound to videotape my wedding in November.in the weeks prior to my wedding I received numerous calls from the company and I assumed that everything was fine. The last time I spoke with a representative was three weeks prior to my wedding to iron out all the details. It was at that time that I was told that I would receive a call from my actual videographer by Wednesday before my wedding.
I was told that if I didn't hear from him to call the office. I never heard from him so I began calling frantically on Thursday and Friday. I placed several calls to all of the numbers that I had been given which went unanswered even on the "emergency hotline." Finally, on Friday I received a voice mail from my videographer and he said everything was ready to go and not to worry.
At the wedding, I noticed that there was only one videographer instead of the two that were supposed to come with the package, which we agreed to pay for dinners for at the reception. The videographer didn't introduce himself to anyone at the ceremony or reception.
After we returned from the honeymoon I called John to let him know that we were really unhappy with the services provided. I never heard from him. Finally, after calling several other times I got ahold of him. He told me that he would comp. Me some extra dvd's and I would get my video in about 4-6 weeks.
Time came and went, I even gave them an extra week to give them the benefit of the doubt and no video ever came. My husband, father and I all called and our calls were never answered. Finally, my father got ahold of him and he "promised" that we would have our video in our hands by Feb. 23rd as well as some other free services, etc., which again has come and gone.
Now, our calls are not answered at all and nobody will call us back. At the time my father called John, my father asked John if he had a lawyer and John said yes. My father asked for him lawyers name and John wanted to know why and my father told him that he would like to have our lawyer call his lawyer and John wouldn't tell him the name of his lawyer or his last name. Thanks to someone on this website I now know that his name is John Kruer, owner/manager of A Solid Gold Sound.
Today, my fahter called the office and talked to Rob and told him that if John didn't call him back by 3pm then he was headed to the court to file suit. After that, my father drove to the address where we had to send the money and it's a p.O. Box at The UPS Store. I did a reverse lookup on the phone number that was given to me which is registered to Kruer International Success Seminars in Columbia and Towson, MD, of course no address is provided.
This company has done whatever they could to cover their tracks. Sadly, even if we do find them and take them to court... We probably will never see our wedding video!
If anyone is interested in filing a class action lawsuit, please contact me by using the rebuttal box below. This company must be stopped!!
0 comments