Yesterday, I went into your store between 5 and 6. A woman from Quebec asked me to help her (not bilingual). Since three years, during this Holiday%u2019s period, she stops in the dept to reactivate his track phone (new phone number). Every time, the employee reactive it for her. For this time, the employee have only provided the phone number to contact (Customer service). She had to make the call herself%u2026
As I did not succeed to activate the phone (after 3 calls), I asked for the help of the same employee. He answered me that he could not call for us. And if he did it, he can be fired, loose his job! Incredible! Please remark that we were only two in the dept, 4 employees in service, no rush time at all!
Finally, 30 minutes passed, I addressed my problem to another of the employees. He agreed to help us. He called and stayed 15 minutes in line to activate the phone.
I wanted to write you and share my appreciation for the very good service offered by your employee named Tim Lord. It%u2019s a must to keep this guy as employee in your electronic dept.
J. Rivest
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