I went to view the proofs of pictures on 2-12-06. The proofs show the pictures in black & white with a little color added in, in different areas. The rest of the pictures I received did not have the same color added that the proofs did. I had agreed to pay $338.94 in 3 payments for these pictures. Once I got home and took a closer look at the proofs and compared them to the 8x10,5x7 and wallets I received, I realized they were not like the proofs that I was shown / received. I could go to wal-mart and get the same black & white pictures for a lot less. I was not told that the other pictures, other than the proofs will not have the color added to them. I expected all the pictures to look like the proofs I was shown. I also did not like some of the pictures; the pictures that were taken with a baseball shirt were terrible. The photographer did not even put the shirt on him properly before taking pictures. There is one picture with the baseball shirt wrapped around one leg, the collar is a lot lower on one side than the other. It was very sloppy job and the results were terrible pictures. It looks like an amateur took them. Not a professional photographer. When I went in to pick out what package I wanted, the package I was going to get, was not even offered to me, I was only offered 1 of 2 deals, that both were well over $300.00. I think there were 4 or 5 different package options that were never offered to me at the time of viewing. I felt very pressured into getting something I did not want. I also did not like some of the pictures they made prints of, I would not have chosen those prints to pay for or have copies made of. I was also not told that I did not have to purchase those prints. They picked some of the worse prints to make copies, 8x10,5x7 and wallets of. Know I am expected to pay for pictures that are not like the proofs I was shown, and not pictures I would like to have more prints of. When I called on 2-23-06 to ask about the quality of the pictures, the lack of color and what the 10x13 and 16x20 would look like, I was told that they to would not have color unless I requested it. I was not told at the time of ordering that I had to request the color to be added. I expect them to look like the proofs. Lisa with customer service said they could nothing to correct or fix the problems I have with the company. They are not concerned about customer satisfaction.
0 comments