This can be a backup of the email I delivered to the House Site customer support centre. I did obtain a response back stateing they'd have somebody in the shop phone me, they never did. I remailed them-and informed them-so, they stated it'd visit corporate today plus some you might call me, however no-call. I e mailed them again, no reaction by yet. I did so attempt the client support point while there is no tackle or telephone number for corporate outlined everywhere, but I had been on-hold for 1/2 one hour before holding up.
I bought a 10'x10' Princeton drop on 7/22/04. At virtually no time did the salesman or the supervisor who had been also helping me advise me of any extra items which could be had a need to finish the building of the drop. I had been educated the partly assembled drop arrived in 2 big containers/cages and wouldn't easily fit in my little Ford collection, and so I would want it shipped or hire their vehicle. Once the drop was shipped I came across that it had been 1 deal how big a linen of plywood about 8? Large (It'd have match on my vehicle).
After distributing 50% of the unassembled drop across my garden and began to develop it, I discovered in the instructions the floor and roofing supplies weren't involved. I've not a problem placing the shed together, this is exactly why I purchased a and never a prebuilt drop. I actually do are having issues not being educated from the salesman and supervisor that I had a need to buy additional supplies. Easily had recognized this at that time of purchase, I'd have looked over a prebuilt drop. After spending $700 for that drop, I don't experience it had been required or to must spend $50 for shipping (that we didn't require) and another $200 for floor and roofing supplies (that we must have been informed weren't included).
It was an incredibly annoying circumstance that necessary extra excursions back again to the shop, disruptions in my own building period, and much more cash than I needed to invest. This issue might have been prevented when the salesman/supervisor have been more beneficial. Anything must be achieved to ensure that potential clients don't possess the same scenario occur to them.
I'm really discouraged with this specific situation and wish as possible help relieve this case.in what manner is Homedepot prepared to pay me for this issue? I purchase a lot from your own shop; experience it to become much better than Lowe's, but I've never had exactly the same scenario occur to me at Lowe's.
Please feel free to make contact with me anytime at the office 717-*-* and/or my house at 717-*-* should you want to examine the problem more. I've not gone back again to Your Home Website since and also the shop is significantly less than a distance from my home.
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