Greedy sums it up best for these people who ought to wear a mask to work since they're trying to rob you. Not only of your money, but your time and sanity as well. It started when my fiancé and I were buying rings for each other. Upon realizing there really is no competition in the jewelry business because the all get the same rings from the same few distributors we chose jb Robinson because there was no waiting. They made her ring good. I opened a line of credit with them for 0% interest for 12 months. First bill came with interest charged. When my ring came in, it looked like the one on display but it had two large gaps in it like it wasn't pressed together all the way. They sent it in for another one and it was the same, and sent it back for a third one. When I came to pick it up. I learned they didn't send it back they said the distributor changed the design so they would all have those lines. We were very disappointed and we lived an hour away from the store. So this was costing us a lot of gas and time. We had to return home for the receipt for a refund. I called their main office to tell ask if there was any possible way to get the older style of ring. That was when I learned I had 24 hours to get a refund or I'd be stuck with the cheap looking one. I had to take off from work travel half an hour to my fiances to get the receipt. Their customer service people on the phone were very rude and argumentative. Constantly hung up when they knew. I was right but they couldn't admit they were wrong. Finally one person Joe offered a measly $50 gift card for all the trouble. I asked him if he was bsing me just to get me off the phone and he was just going to ignore his offer afterwards. He assured me that it was legit and I would receive the card. It turns out I was right. I never got it. This company is only out to pad their pockets and frustrate people earning much less than they do.
0 comments