Trac (crap) fone billed my cc in Sept double, and the same thing happened again three days ago. Both times the correct number of minutes were added that reflected one charge on the cc. And both times the number of days added were doubled from what one charge should have reflected. Regarding the Sept charge, they say they can't do anything about it because it has been more than three months, but doing the math, any honest person can see from Sept 14 to Dec 9 is less than three months. They then changed their story to say that according to their records I got all the minutes I was billed for, even the doubled charge. For the Dec ripoff they said they will refund one of the charges, but it will take up to two billing cycles on my cc. All this took three hours on the phone, talking to four different english (HAHA) speaking people.in the end, the last person gave me 300 of the 1500 I paid for in Sept for my trouble. So for those 300 I paid $126 and four hours on the phone. On top of it all, they can't tell why it happened and if it will happen again. This happened with the same phone. I have two others that I've added minutes to and not had any problems. Their customer service is a bunch of BS. But the phones work great and have been a money saver until they found the can double their proffit by double charging. I will be filing a complain with the Florida Atty General and BBB.
0 comments