I bought my security alarm program July 12 from the doorway-to-door APX alarm salesperson. I, like many more, must have recognized better and really should have respected my intuition this was a poor idea. The salesperson was really manipulative and needed a closed contract that day with installment exactly the same time.
Before our contract was up (about 30 weeks in to the 3-year agreement) our telephone program and also the APX program quit speaking with one another and that I efficiently no further had protection that I had been spending. After many calls towards the telephone business and APX (today Castle Rock) each attributed another for that issue. I informed Castle Rock I needed to end plus they advised me that I'd authorized a 3-year contract which I really couldnot end until then (easily did end I'd still owe for that rest of the word), and so I told them I'd be ending at the conclusion of the 3-year agreement. Lastly, after three long decades we finished our agreement responsibilities. I named Castle Rock 2-3 weeks following the 3-year agreement has ended to stop my membership. To my shock I was informed I Have been already signed up for one more 12 months agreement because used to donot deliver a published notice thirty days just before my initial contract termination time. I wrote the notice instantly and delivered it for them. They did not take. I've been fighting together since. It's become obvious in my experience that they need may be the cash. They donot care that my program fails. They've previously switched me to Anderson Crenshaw collection company.
I accept another unhappy Castle Rock "client" who stated "How on the planet was I designed to remember 3 years later to deliver a published notice to end my agreement thirty days preceding! Who business-like this? Like a number of other clients, my agreement has changed hands 3 times within the three-year dedication I registered for. Our initial agreement was with APX sensors, who subsequently offered my agreement to SAI and SAI today passes Castle Rock.
Fortunately, I had been in a spending place that I delivered funds for them (bill-pay through my lender) in the place of them getting cash from my bank or charge card and so I have not compensated them going back four weeks of the instantly-restored agreement however they proceed to deliver payment updates and selection warnings.
I've delivered a study/criticism towards the BBB regarding this case.
So what can I really do to clear myself of those men? Must I contact their state attorney-general Tom Miller? Is that this authorized to possess automated restoration after three years without any option? May they influence my credit rating?
Randy Hartman
Cedar Rapids, IA
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