It really saddens me to have to be here reporting this. I was a very happy customer of Netflix since Dec. The User interface was great, and streaming quality was okay. Nevertheless, I really enjoyed streaming feature, and could have seen myself a customer for life. That was until I noticed my bill was increased by 60% without my direct consent or acknowledgment.
I thought Netflix was considered a fair company, so I figured I could call and reason with him about a $8/month adjustment for a total of 6 months. I explained to them that I was not aware of this increase, nor consented to it, so I would like it either 1) refunded or 2) a credit towards remaining a customer and the whole thing would be behind us.
Wouldn't you know, they refused to accept any responsibility this surprise price increase; and we proceeded to cancel my membership.
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