Casino failed to rate time and amount of play properly on 3 seperate occasions. When approached by management the apprear to not understand whats the problem and quickly response with free food. They where rude and didnt care less. On one occasion 9-16 we played the cedar casino in foxwoods another gentle man was literally fighting to get the proper dream points, knowing that i had this problem i spoke with this other consumer who in turn told me they always do this. As i left i found that the same dream points i walked in with was the same as i walked out with after playing for several hours. They say my average bet was 26 dollars but yet i cover the entire roulette board with 1 chip and two on the zeros makeing my average bet 38 dollars. And thats on a slow bet. My wife bet way more then that between 50 to 200 dollars but yet we dont get the rateings or the points. We smoke to 3 different managers who apologize and offer free food instead of correcting the problem immediatley. We ask for help and this to be investegated so many people have the same story but dont wanna go through with the headache, but my wife and i work very hard and we love to pamper ourselves when or lose. We dont wanna feel as if we are being robbed especially after we giveing the money away. We fill we should be properly rated.
0 comments