I purchased 4 tickets on Saturday morning for my wife, myself (handicapped) and our two children for the Blue Man Group show at the Astor Place Theater in NYC for the next day. I knew it was an older venue and that stairs were unavoidable, but I wanted to see the show. I called the box office but, because of my special needs, was transferred directly to Ticketmaster. I explained the situation to the agent and said that I wanted an aisle seat and to sit together as a family. The agent got us 4 seats off the center aisle, mid-theater. The agent requested our email address but never sent a confirmation.
We got to the theater about an hour before the show to pick up the tickets and get settled (we knew it would take a while because of the handicap; I can transfer from my scooter and handle just a few steps). My wife found out from the box office that the seats we ordered were not available. She was handed a receipt that stated we had ordered seats in the front 2 rows, not on the aisle but up against the wall at the end of each row. I had to struggle to get to my seat by climbing over everyone in between. The front rows were not what we wanted, and we did not get to sit together! We paid a lot of money to see this show and would have waited for a different performance to sit where we wanted, especially for the aisle seat!
The next day we called to complain and were given the brush-off and told that these were the seats we ordered, even though the receipt says "account modified" right on it. We intend to pursue this further. This is what happens when you are forced to deal with a monopoly!
This was an extremely upsetting experience, to have paid all that money and not gotten what you wanted, especially when a customer's special needs are involved!
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