Usacomplaints.com » Recreation & Entertainment » Complaint / Review: Lodge Casino - We earned a cruise and they will not let us give it to our 85 year old fathe. #710607

Complaint / Review
Lodge Casino
We earned a cruise and they will not let us give it to our 85 year old fathe

Here is a story of a typical response by a corporation that obviously does not care about their customers. I had been playing at this casino since the day it opened. My Mom who loved this casino and the people here really enjoyed it to the day she passed away at the casino itself. Yes that is what happened. I only mention that because of the experience I always had with my Mom there and it took me 2 years to even go back in the place with my son. But we always felt Mom was around there somehow. But we have lost all respect for this casino and their management.

I and my son enjoy gambling a couple times aweek. We know many many people there and have been treated well by many of the staff who we know on a first name basis. We had earned a cruise as part of our rewards program in 2010 and my son went on the cruise and had a good time. He met many people and some of them were given the cruise by family members or whatever. We EARNED another cruise again for 2011 due to our play and Platinum status. That means we spent a lot of money there and more or less paid for it anyway. Unfortunately neither one of us could go because my son is expecting his first child and its impossible for either of us to go. So we wanted to give my 85 year old father his first cruise. We were told NO, we cannot do that even tho they allowed that previously but now we cannot. No exceptions. Wow. We actually paid for that cruise several times, cant go for a very legitimate reason so they in their infinate wisdom say TOUGH LUCK!

Its amazing that these people will take your money, be nice to your face, say we will help you everytime you need something as a Platinum VIP member, sure just ask us. So then give us the money we EARNED for the cruise. NO we cant do that either. So let me get this straight. We EARNED this cruise by our spending money here, yet you say the cruise we EARNED and PAID FOR we cannot do what we want with this? Is that right. So basically for those of us that spent that kind of money its tough. Its funny how these people will be more than glad to take your money but if you ask a small favor to let your father enjoy the cruise because we cannot, it makes my son and myself sick to think after all these years that they have absolutely no respect for myself, my son or even my mother who spent may hours here in her retirement.

DO NOT patronize this business. This is how they treat one of the longest playing customers.


Offender: Lodge Casino

Country: USA   State: Colorado   City: Blackhawk
Address: 240 Main St
Phone: 3035821771
Site:

Category: Recreation & Entertainment

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